Clovi sells two types of credits:
1. Measurement Credits - for storing PHI
2. Appointment Credits - for appointments and questionnaires.
This section is about Appointment Credits. To learn more about Measurement Credits, click here.
An Appointment Credit on date MMDDYYY is defined as an Appointment object within Clovi's database that meets ALL conditions:
a) The Appointment object exists near midnight of MMDDYYY, and
b) The Appointment object is associated with a particular Event, and
d) The email domain of the Participant associated to the Measurement is NOT @mailinator.com,
e) The email of the Participant object associated to the Measurement object is NOT one of screening company's employees’ email entered in Account Staff View.
At the end of each day, Clovi will run an accrual model, counting number of objects within the beginning and end of that day.
To understand the definitions, let's consider a few use cases:
Use Case 1: 100 participants sign for an event, and 50 chose an appointment on June 6, 2018
At the end of day June 6, 2018, Clovi accrual model runs. The model identifies 50 Appointment objects that a) are in an event, b) all participants had valid emails, and c) all participants were not test employees. Clovi's accrual model will subtract 50 credits from your account.
Use Case 2: 100 participants signed for a multi-day event, and 10 had an appointment on June 6, 2018 and 90 had an appointment on June 10, 2018.
At the end of day June 6, 2018, Clovi accrual model runs. The model identifies 10 objects, and subtracts 10 credits from your account. Clovi accrual model will run June 7, June 8, June 9 and does NOT subtract any credits. At the end of day June 10, 2018, Clovi accrual model runs and subtracts 90 credits from your account.
We're always looking to be as clear as possible with our Credits system. If you have any questions, simply email firstname.lastname@example.org and we'll help you out.